Optimum Reviews

Optimum.com offers a range of pricing for their services. The Basic TV package starts at $35.00 per month, providing over 50 local channels. For more extensive options, the Core TV package is available at $85.00 per month with over 220 basic cable channels, while the Select TV package offers over 340 channels at $105.00 per month. The most comprehensive package, Premier TV, includes over 420 channels, including premium channels like HBO and STARZ, at $125.00 per month. Optimum also has Internet packages starting at $40.00 per month for speeds up to 300 Mbps, with the highest tier offering speeds up to 5,000 Mbps for $180.00 per month. Bundles combining Internet, TV, and phone services start at $75.00 per month and can go up to $260.00 per month, depending on the selected services and package combinations. These prices reflect the cost for customers whose tenure began before January 08, 2024, and are subject to change based on location and availability.

Optimum.com is recognized for its high-speed fiber Internet, TV packages, and mobile phone services. The Internet service offers various speeds, including 300 Mbps, 500 Mbps, 1 Gig, and 2 Gig options, catering to different user needs. Their TV service provides HD channels, movies, and Free On Demand choices, allowing customers flexibility in their viewing habits. Optimum's mobile service includes the latest 5G mobile phones. They also emphasize a 60-day money-back guarantee, transparent pricing, equipment included, and 24/7 support to enhance customer satisfaction.

Optimum.com has a clear return policy for various devices. For Apple TV devices, they can be returned unopened within 14 days of purchase. They must be in original packaging and condition. Opened Apple TV devices, or those with removed shrink-wrapping, marked, or damaged, are not eligible for return after 14 days. For Optimum Amplify rented devices, they can be returned at any time with all accessories provided the customer remains with the service. Purchased Optimum Amplify devices can be returned unopened within 14 days of purchase. If received damaged or defective, they can be exchanged within 14 days. After 14 days, these devices are not eligible for return or refund. For phones, there is a 21-day return policy from the purchase date. Phones must be returned in original packaging with all contents undamaged and in good working condition along with proof of purchase. The return process involves mailing back to Optimum with a prepaid label, available for certain locations. The shipping policy for returns includes using a trackable and insured mail or delivery service. Customers are advised to message Optimum Mobile experts to initiate the return. Devices should be returned to an Optimum store or mailed back with a prepaid label, where applicable.

Optimum.com accepts a variety of payment methods to provide flexibility for customers. These include credit cards (Visa, MasterCard, American Express, Discover), debit cards, and electronic checks. Customers can also use Auto Pay, which automatically deducts the monthly bill from a chosen bank account or card. Additionally, payments can be made through Optimum's mobile app, over the phone, or in-person at Optimum store locations. For those who prefer traditional methods, mail-in payments with checks or money orders are also accepted. It's important to ensure that all payments are made by the due date to avoid any late fees or service interruptions.

To set up Auto Pay on Optimum, customers can enroll online by signing into their Optimum account. Once logged in, navigate to the billing section and select the Auto Pay option. Here, customers can choose a credit/debit card saved to their account or add a new one. After selecting the preferred payment method, it will be automatically charged every month for the amount owed. This ensures that bills are paid on time, every month, without having to remember to make manual payments. Customers can also enroll in Auto Pay using the My Optimum app or by calling Optimum’s automated phone payment system. It is a simple and convenient way to manage monthly bills and avoid late fees.

The 14-digit Optimum account number can be found at the top of each page of the monthly bill. It is also visible on the top of the page when signing in to the Optimum website to pay the bill. This number is essential for making payments and managing the account, so it's important to keep it accessible.